FAQ

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Shipping & Delivery

What is the warranty?

All Stepperse™ products come with a 30-day money-back guarantee. If you try your order and decide it's not for you—whether you don't like it, it doesn't meet your needs, you're not comfortable with it, or you're simply not satisfied for any reason—you can return it within 30 days.

How long will it take for my package to be delivered?

Once shipped, delivery typically takes between 5 to 8 business days depending on your location.

I haven't received an order confirmation email?

If you can't find the confirmation or shipping email, please check your spam or offers/promotions folder. These messages are sent automatically from our server, so they may sometimes end up in your spam folder (or be delivered via text message if you provided a phone number).

How can I manage my order?

To manage your confirmed order, please contact customer service at:

steppersecontact@gmail.com

Where is my order?

To track your shipped order, visit our website, then go to the "Track Order" tab and enter your tracking number here.

Product

Do massage insoles help with plantar fasciitis?

Yes, Stepperse™ massage insoles can help alleviate the discomfort of plantar fasciitis for many people by providing arch support and heel cushioning, which reduces the strain on the plantar fascia during prolonged standing or walking.

How long do massage pads last?

With normal, daily use, Stepprs insoles typically last over 12 months (often longer), depending on the intensity of use. They are designed to be more resistant to deformation than typical gel or memory foam insoles.

Should I go larger or smaller if I'm between sizes?

If you are between sizes, we recommend choosing the larger size and then trimming the insole for the most comfortable and precise fit.

Will my shoes still going to fit after inserting insoles?

Yes, they will still be comfortable in most shoes.